V I have spoken of you in old times With wet nurses and veteran rebels From where your beastly sorrow comes The brilliance of trembling water on your face And why it must be that I come near you I who dont want love but want the wind But want the gallop of the uncovered, upright sea And none had heard of you Neither dittany nor wild mushroom Of Cretan highlands, none Only God grants and guides your hand to me Here and there, carefully around the whole turn Of the faces seashore, the bay, the hair On the hill rippling off to the left Your body in the stance of the solitary pine Eyes of pride and of transparent Depth, in the house with an old china cabinet Of yellow lace and cypress wood Alone I wait for where youll first appear High on the veranda or under the gardens cobblestones With the horse of the saint and the egg of Easter Like from a wrecked wall painting Big as the little life wanted you, To hold within a little candle the stentorian volcanic glow So no one will have seen or heard Anything about you in the wilderness of dilapidated houses Neither the buried ancestors at the edge of the garden fence Nor the old woman with all her herbs Of you, only I, and maybe the music That is concealed inside me but shall return more strongly Of you, the unformed breast of twelve years Turning toward the future and the red crater Of you, a bitter odor finds the body And like a pin punctures memory And here the soil, here the doves, here our ancient earth. VI I have seen much and ...
http://www.youtube.com/watch?v=i-4HAAa36kw&hl=en
Sunday, January 9, 2011
Saturday, January 8, 2011
How the Best IT Departments Take the "HELP!" Out of Help Desk
Since the dawn of the computer age users and computer professionals have had an uneasy relationship describing and responding-to computer problems such as unknown functionality, software bugs, hardware problems and similar issues.
In fact, such was the volume of issues reported by users throughout the years that an entire IT field grew and flourished in order to manage the exchange of information. Today, this field is known as the Help Desk and it is responsible for the ongoing management of user related computer issues. And although help desk departments are there to help, they are commonly associated with negative connotations such as poor service because the nature of the business is to deal with people in distress who are readily willing to offload their frustrations.
So what can a Help Desk department do to improve its image and customer relations? And what service should users expect when they report a fault to a help desk? Great help desks go beyond solving problems fast because that is sometimes not possible due to the nature of the fault.
Firstly, the approach that the help desk operator takes should be calm, structured and informative. This will help to address the users anxiety and open the channels of communication. The opening exchange should include the creation and explanation of a simple action plan.
Secondly, a help desk should provide product support such as help with an email application. But it is important to note that these departments do not have all the answers. Engineering and architectural teams design the infrastructure, applications or machines that the help desk support so escalation to more specialized teams is often necessary. If an incident is escalated the help desk should manage the ongoing communication with the user unless otherwise agreed with escalation staff. In either case there should be clarity around which department will update the user with an incident status.
Thirdly, the help desk should follow up unresolved calls. Even if the call was escalated to specialist staff the help desk staff should compare real actions against the original action plan that was created in the first contact. Any variation should be reported to the user in order to re-set expectations.
Lastly, a great help desk will reflect and value add whenever possible. Whether it be noticing patterns such as 'there are a spike of password reset calls the first Tuesday of every month' or 'an unusually large number of users are having difficulties with the new mail merging function' the information that help desks collect can be used in many different ways to alleviate or sometimes even prevent any impact of a known problem.
In summary, the best help desk departments are not necessarily the fastest or the friendliest. They are the departments that instil confidence in users that action will be taken and communications delivered as agreed.
Drowning
Lachlan is in a brace, due to his unfortunate fall into the empty pool. He makes a terrible invalid, and Clare is no good at changing bedpans.
http://www.youtube.com/watch?v=3ZYot6LwzIk&hl=en
http://www.youtube.com/watch?v=3ZYot6LwzIk&hl=en
Friday, January 7, 2011
Fearless Fourteen (Stephanie Plum)
Fearless Fourteen (Stephanie Plum) Review
Fearless Fourteen (Stephanie Plum) Feature
- ISBN13: 9780312349523
- Condition: New
- Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Fearless Fourteen (Stephanie Plum) Overview
The Crime: Armed robbery to the tune of nine million dollars. Dom Rizzi robbed a bank, stashed the money, and did the time. His family couldn’t be more proud. He always was the smart one.
The Cousin: Joe Morelli. Morelli is Dom’s cousin. He’s also a cop. Less than a week after Dom’s release from prison, Morelli has shadowy figures breaking into his house and dying in his basement. Meanwhile, Dom has gone missing…
The Catastrophe: Moonman. Morelli hires Walter “Mooner” Dunphy, stoner and “inventor” turned crime fighter, to protect his house. Morelli is low on cash. Mooner will work for potatoes.
The Cupcake: Stephanie Plum. Stephanie and Morelli have a long-standing relationship that involves sex, affection, and driving each other nuts. She’s a bond enforcement agent with more luck than talent, and she’s involved in this bank-robbery-gone-bad disaster from day one.
The Crisis: Ranger. Security expert Carlos Manoso, street name Ranger, has a job for Stephanie that will involve night work. Morelli has his own ideas regarding Stephanie’s evening activities.
The Conclusion: Be fearless. Read FOURTEEN!
Available at Amazon Check Price Now!
*** Product Information and Prices Stored: Jan 07, 2011 19:20:35
The Hydrogen Murder by Camille Minichino
Camille Minichino's debut novel introduces us to sleuth Gloria Lamerino, who has returned to her hometown of Revere, Massachusetts after a thirty year absence teaching physics in Berkeley, California. As the book opens she has already contracted to be a scientific expert helping the Revere Police Department in solving murders.
Soon after, a student, whom Gloria knew in California and has also returned to his hometown of Revere (what are the odds?), is murdered. Dr. Lamerino is drawn into the murder on a personal level as several people close to the murder are acquaintances of hers from the same university and have all relocated to Revere, MA.
The mystery centers on the murdered scientist's research that claimed he had successfully created metallic hydrogen, a superconductive material with no resistance. Although its presence lasted only one-millionth of a second, there are promises of major industrial contracts and much money to be made by everyone in this research group.
Very soon, Lamerino hears rumors that Eric Bensen, the murdered scientist, hinted that some of the data had been falsified, the most serious crime in the scientific world. A print-out of the program Eric was running at the time of his murder may hold a clue to the identity of the killer.
In the midst of reacquainting herself with Revere, fending off over-protectiveness and possessiveness from an old boyfriend, and becoming attracted to the detective she is working with on the case, Lamerino devotes what little time she has left to deciphering the program, for clues. She notes three characters that appears at the end of the printout, which ultimately lead to the identity of Eric's murderer, but Lamerino unwittingly tips off the murderer, letting the individual know that she is aware of their identity. This mistake nearly costs her life, but the cavalry arrives in time to save her from the same fate as Eric.
Mainly, I enjoyed Minichino's setting of the hydrogen research and the details of the science behind it, because I am a chemist and found this aspect fascinating. Since Minichino is a physics professor herself, one wonders if the research was fictional or if there is an actual basis for the book. Whichever the case, Minichino's details make the science interesting and easily understood as Lamerino tries to educate her very non-scientific police detective and friends.
Minichino also puts nearly as much detail into the setting of Revere, a quaint suburb of Boston. Some of the characters seem almost cliché, such as the matchmaker best friend promising to find her a boyfriend, the cutthroat research professor determined to publish no matter the cost (is there any other kind?), the spurned and rejected wife and the pretty self-absorbed blonde.
There were other secondary mysteries that Minichino inserted to add intrigue but they quickly panned out to nothing and had little bearing on the outcome. For example, the rearrangement of action figures on Bensen's desk and the disappearance of a plastic Albert Einstein bust add to the suspense but it is quickly discovered to be the acts of a weeping girlfriend, nothing more.
I was disappointed that the resolution to the mystery was simply that the murdered scientist typed in his murderer's initials into the computer with the special character's font enabled. The murder of the research professor was the mere consequence of him solving the puzzle first and being silenced.
Mysteries are difficult to write, but this first novel is a good effort. I know that Minichino's writing improves since I have read "The Boric Acid Murder" the fifth in her series. The simplicity of this debut detracts from the enjoyment, but if you understand science research, the concept alone will entertain you.
Wednesday, January 5, 2011
Witch of the Westmoreland
First i worked on it ALL DAY LONG, starting at or around midmorning and didnt finish it till 4am the next day. there are BOUND to be mistakes. if you find any please be nice about it or keep them to yourself :) I got permission from Matthew Westberg bjerg.deviantart.com bjerg.deviantart.com to use his art to make a video for this song. Its such an imaginative story and i've always liked such things. Sadly i found that this song was much under appreciated. Extended Lyrics by Archie Fisher and the Arthens www.bardicarts.org Lyrics: Pale was the wounded knight, that bore the rowan shield Loud and cruel were the raven's cries that feasted on the field Saying "Beck water cold and clear will never clean your wound There's none but the witch of the Westmoreland can make thee hale and soond" So turn, turn your stallion's head 'til his red mane flies in the wind And the rider of the moon goes by and the bright star falls behind And clear was the paley moon when his shadow passed him by below the hills were the brightest stars when he heard the owlet cry Saying "Why do you ride this way, and wherefore came you here?" "I seek the Witch of the Westmorland that dwells by the winding mere" And it's weary by the Ullswater and the misty brake fern way Til throught the cleft in the Kirkstane Pass the winding water lay He said "Lie down, by brindled hound and rest ye, my good grey hawk And thee, my steed may graze thy fill for I must dismount and walk, But come when you hear my horn and ...
http://www.youtube.com/watch?v=aqGv2l5bJr4&hl=en
http://www.youtube.com/watch?v=aqGv2l5bJr4&hl=en
Tuesday, January 4, 2011
Piano stairs - TheFunTheory.com - Rolighetsteorin.se
Follow us on www.facebook.com We believe that the easiest way to change people's behaviour for the better is by making it fun to do. We call it The fun theory. www.thefuntheory.com
http://www.youtube.com/watch?v=2lXh2n0aPyw&hl=en
http://www.youtube.com/watch?v=2lXh2n0aPyw&hl=en
Subscribe to:
Posts (Atom)